Effective Date: May 1, 2024
Welcome to Rol lXO Casino registered under the laws of Curacao. By using our website, you agree to comply with the following Terms and Conditions, which govern your use of our gaming platform. It is your responsibility to ensure that online gambling is legal in your jurisdiction before registering an account with us.
Amendments to Terms and Conditions
Casino Roll XO reserves the right to modify these Terms and Conditions at any time. Significant changes will be communicated to you via email, and we recommend reviewing these terms regularly to stay informed of any updates. In case of discrepancies arising from translation errors, the English version of the Terms and Conditions shall prevail.
Eligibility to Play
To play at RollXO, you must be at least 18 years old or meet the minimum legal age for gambling in your jurisdiction, whichever is higher. We may request proof of age and identity and reserve the right to restrict access to the website or suspend accounts that fail to comply with these requirements. Players from certain countries, as listed on our website, are prohibited from depositing and playing real money games. Players from Sweden are ineligible for bonuses, promotional programs, or VIP rewards, while players from Finland are not eligible for deposit bonuses.
Accepted Currencies
RollXO accepts various currencies, including Canadian Dollars (CAD). Please be aware of the exchange rates and fluctuations, especially when dealing with cryptocurrencies, as conversion rates can change based on market value. Cryptocurrencies cannot be exchanged back to CAD through our platform.
Financial Responsibilities
As a player, you are responsible for any fees or taxes that apply to your winnings according to the laws of your jurisdiction. While RollXO does not charge fees on deposits or withdrawals, you may incur charges from your bank or payment processor. It is your obligation to report and pay taxes on all winnings as required by local laws.
Game Rules and Fair Play
By agreeing to our Terms and Conditions, you confirm your understanding of the rules governing the games available on our website. We encourage you to familiarize yourself with the theoretical payout percentage of each game and to read the rules thoroughly before playing. RollXO is committed to fair play and uses a certified Random Number Generator (RNG) to ensure random game outcomes. The use of game strategies designed to exploit the betting system, such as covering a substantial portion of the roulette table, is prohibited and may result in the confiscation of winnings.
Limitation of Liability
While we strive to provide a secure and efficient gaming platform, RollXO cannot guarantee uninterrupted operation without errors or disruptions. We are not liable for any losses incurred due to technical issues, software defects, hardware malfunctions, or internet connectivity problems. In the event of mistaken bets or credits due to technical or human error, RollXO reserves the right to void affected bets, adjust payouts, or reclaim funds.
Account Management
Each player is allowed only one account, and multiple accounts per player are prohibited. Accounts must be verified by providing valid identification, and failure to do so may result in suspension or closure. Withdrawals and other transactions may be subject to additional verification processes to ensure compliance with regulatory requirements. Inactive accounts may be subject to administrative fees or closure after 12 months of inactivity.
Anti-Fraud Measures
RollXO takes a strict stance against fraudulent activities. Engaging in any form of fraud, such as collusion, payment fraud, or providing false documentation, will result in immediate account suspension, forfeiture of funds, and potential legal action. We monitor gameplay and transactions for suspicious behavior and may report fraudulent activities to law enforcement and regulatory authorities as required by law.
Deposits and Withdrawals
We offer various secure payment options for deposits, including credit/debit cards and alternative methods such as e-wallets and cryptocurrencies. Deposits must be made from payment methods registered in your name, and third-party payments are strictly prohibited. The minimum deposit amount is CAD 20 or its equivalent in other currencies, while the maximum varies depending on the payment method.
Withdrawals are processed promptly, with a minimum amount of CAD 20 or equivalent and maximum limits displayed when selecting the payment method. Additional verification may be required to ensure player security. Withdrawals via bank transfer are processed within three working days and may be subject to additional charges by intermediary banks.
Dormant Accounts
Accounts inactive for 12 consecutive months are considered dormant and subject to a monthly administrative fee of CAD 10 or the remaining balance if less than CAD 10. Dormant accounts can be reactivated by logging in and playing or making a transaction.
Refund Policy
Refund requests must be made within 24 hours of the transaction or within 30 days if an unauthorized individual has accessed the account. Refunds will be processed back to the credit card used for the deposit, with any winnings exceeding the deposited amount returned via an alternative method. All costs associated with the refund procedure are the responsibility of the player.
Complaint Resolution
Players can submit complaints via our customer service team, which will be addressed promptly and escalated if necessary. Only the account holder can initiate a complaint, and the transfer or sale of complaints to third parties is strictly prohibited.
Non-Transferability of Rights
Players cannot transfer, assign, or pledge claims, winnings, or other interests arising from their use of the website or participation in games without explicit consent from RollXO. This prohibition includes the transfer of any value to any third party through sale, trade, or any other means.
By using RollXO Online Casino, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. We reserve the right to amend these terms at any time, and it is your responsibility to review them regularly. If you do not agree with any of the provisions outlined herein, please refrain from using our website and services.
