Last Updated: March 26, 2024
At RollXO Casino, we are committed to providing an enjoyable and safe gaming environment for our players in Canada. We believe that responsible gaming is a shared responsibility between the casino and the player. Our goal is to ensure that our players can enjoy our services while being fully aware of the potential risks associated with gambling.
Understanding the Risks
Before you start playing at RollXO, it’s crucial to understand that gambling should never be viewed as a way to earn income or pay off debts. It’s important to keep track of the time and money you spend at our online casino and to ensure that gambling does not interfere with your daily life and responsibilities.
If you find that you’re spending more than you can afford or that gambling is negatively impacting your life, we encourage you to take advantage of the various measures we have in place to help you regain control, such as setting personal limits, taking a break through self-exclusion, or seeking assistance from independent support organizations.
Personal Limits
To help you gamble responsibly, we offer a Personal Limits feature that allows you to set restrictions on your gaming activities. You can easily access this feature in the “Personal Limits” section of your account and set limits on the following:
- Protection of Minors – We strictly prohibit anyone under the age of 19 from accessing our gaming platform. We employ advanced verification systems to ensure compliance with this policy.
- Player Education – We provide comprehensive information about responsible gaming on our website. This includes guidelines on how to gamble responsibly, recognize signs of problem gambling, and where to seek help if needed.
- Self-Exclusion Options – Players can choose to exclude themselves from our casino for a specified period. This feature can be activated through their account settings or by contacting our customer support team.
- Deposit Limits – To help players manage their gaming budget, we offer the option to set daily, weekly, or monthly deposit limits. These limits can be adjusted through the player’s account settings.
- Reality Checks – We provide players with reality checks, which are reminders that inform them of the time spent playing. This feature helps players stay aware of their gaming habits.
- Support and Assistance – Our customer support team is trained to assist players who may be experiencing issues related to gambling. We provide information about professional counseling services and support groups.
Withdrawing Funds During Self-Exclusion
If you have activated Self-Exclusion and wish to withdraw any remaining balance in your account, please contact our support team at [email protected]. Our team will assist you with the withdrawal process and provide you with the necessary information. Please note that you may still be required to complete the verification procedure to process your funds, and withdrawals will be subject to the casino’s standard limits.
Age Verification
RollXO is committed to preventing minors from accessing and playing at our online casino. We employ all available methods to stop any attempts by underage individuals to register and play on our website. We reserve the right to request proof of identity, and if we discover that a player is under the legal gambling age, their access to the website will be immediately blocked.
Although we take every precaution to prevent underage gambling, we acknowledge that the wide availability and nature of the internet may still allow minors to register and play at online casinos. As such, we strongly encourage parents to take an active role in protecting their children from freely accessing gaming websites.
Reality Check
We understand that it’s easy to lose track of time when you’re enjoying our games. To help you stay aware of your gambling activity, we will send you an hourly in-game notification detailing how much you have spent at RollXO. This message will provide a snapshot of your gambling activity, regardless of how many games you are playing simultaneously. The Reality Check feature is designed to give you an opportunity to reflect on your bets and consider taking a break if needed.
If you have any questions or concerns about responsible gaming or any of the features mentioned above, please don’t hesitate to contact our support team at [email protected]
