Last Update: 27.04.2023
At RollXO, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the data you provide us when using our website and services. By registering a Player Account with Roll XO, you consent to the practices described in this policy.
Data Controller
As a data controller, RollXO Casino are legally obligated to process personal data from players to facilitate their participation in games and provide them with related services.
Information We Collect
We may collect various types of personal information, including:
- This includes your name, email address, phone number, and payment details.
- Details about your account registration, login credentials, and gaming activity.
- Records of your deposits, withdrawals, bets, and winnings.
- Data such as IP addresses, browser type, device information, and operating system.
- Information on how you interact with our website and services, including pages visited, time spent on the site, and links clicked.
How We Use Your Information
We process your personal data to deliver our services, including:
- a) Processing your bets and transactions;
- b) Providing gaming and ancillary services;
- c) Offering customer support;
- d) Conducting necessary verification checks;
- e) Sending promotional offers and marketing communications (if consented); f) Complying with legal and regulatory obligations;
- g) Monitoring and investigating transactions to prevent fraud and illegal activities;
- h) Analyzing customer trends and conducting research and statistical analysis.
Marketing Communication
Unless you have opted out, we may use your personal information to send you marketing communications about our products, services, and promotions, as well as those of our business partners. You can opt out of receiving such materials at any time through your Player Account settings or by contacting our customer support.
Obtaining Personal Information
We collect personal information directly from you and may also receive data from third-party providers, such as fraud prevention companies, to support our services. We ensure that our agreements with these providers protect your personal information in accordance with this Privacy Policy.
Data Recipients
Your personal data may be shared with entities within our group of companies and with our business partners for the purposes outlined in this policy. Our employees who have access to your information are bound by confidentiality agreements and are obligated to protect your data in accordance with applicable laws and regulations.
We may transfer your personal data to countries outside of the European Economic Area (EEA) to provide our services or engage with service providers. We implement appropriate safeguards to ensure the protection of your data during these transfers.
Releasing Data to Third Parties
We do not sell or rent your personal data to third parties. We may disclose your information if required by law, regulation, or legal process, or to protect the interests of RollXO, its customers, or other third parties. Personal data may also be shared with third-party service providers who support our website operations, marketing efforts, and data analysis. We ensure that these providers handle your data in compliance with applicable data protection laws.
Data Retention
We retain your personal data for as long as required by law after the closure of your Player Account. This data will only be used for legal purposes, such as responding to enquiries from competent authorities regarding financial and fiscal records, fraud, money laundering, or other illegal activities. We may also keep anonymized derivatives of your data for content improvement and marketing purposes.
Security of Your Data
We employ strict legal measures to protect your personal data and respect your privacy. We use industry-standard security measures to safeguard the data you submit to us and ensure that your Player Account can only be accessed with your unique ID and password. You can also set up two-factor authentication for additional protection.
Your Rights
As a data subject, you have certain rights under data protection law, including the right to request access to, correction, erasure, or transfer of your personal data, as well as the right to object to or restrict processing and to withdraw your consent. To exercise these rights, please contact our DPO. We will respond to your request within one month, barring exceptional circumstances.
Cookie Policy
We use cookies and similar tracking tools to collect information about your visit to our website. These cookies may be essential for the website’s operation, improve your user experience, or assist with our marketing efforts. Most browsers automatically accept cookies, but you can modify your browser settings to block or delete them. However, please note that blocking cookies may restrict your use of our website.
By using the RollXO website and services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. We may periodically update this policy, and we recommend that you review it regularly to stay informed about how we protect your personal information.
